Frequently Asked Questions

Since it’s not dental insurance, you may wonder how a discount dental plan works. Find answers to your most common questions.

About the Plan
  • How soon can I use the plan?

    Careington 500 & POS: Immediately

    Since it's not insurance, Careington dental plan customers can use their plans immediately, with no waiting. You will receive a temporary ID at the completion of the application. This Temporary ID can be used at any of the plan's providers (Care500: 98,000+, CarePOS: 105,000+). You can see a dentist as soon as you have an appointment. Sometimes members join a plan and use it the very same day.

    Aetna Dental Access: 7-10 business days

    Aetna Dental Access customers can begin using their plans once they have received permanent membership cards, which typically arrive by mail within 7-10 business days.

  • What if I have a dental emergency?

    For dental emergencies, we recommend the Careington 500 (or Careington POS) dental plans.

    Careington 500 & POS memberships are effective immediately, so they can be used for your dental emergency as soon as you can schedule a dental appointment with a Careington provider. Be sure to tell the provider you have a dental emergency when calling for an appointment.

    Click here for more information on dental emergencies

  • How much can I save using the plan?

    With the plans we offer, you save 15% - 60% on dental work. Your exact savings depends on the plan you have and the work being done.

    Click here to see which dental plans we offer.

    Click here to compare dental plans.

  • Can I see what I am going to pay at the dentist office?

    With most plans, you can only see a sample or estimate of fees before joining. However, a Careington plan allows you to see a full schedule of fees even before you become a member.

    Click here to see the plans we offer.

  • What does it cost to join a dental plan?

    Below is a pricing chart for dental plans we offer. Cost of membership is based on how many members you include in your plan. (Monthly plans are also available.)

      Dental Plan Membership
    1 member $75.06 / year
    2 members $129.06 / year
    3+ members $172.26 / year
    One-time $20 non-refundable processing fee
    applied to initial payment

    Click here for more information for the plans we offer.

  • How does this plan compare with the other dental plans?

    Click here to compare plans.

  • What is your refund policy?

    We are very confident that you will be satisfied with your dental plan membership. However, in the event that you are not satisfied, we offer the following refund policy:
    You can cancel in 30 days and receive a full refund, less your processing fee.

  • How do discount dental plans work?

    Discount dental plans are a simple way to save money on dental work. A dental plan member goes to a dentist in the provider network and pays much less for the work being done.

    For a basic description of the process, click here to see how dental plans work.

Becoming A Member
  • How much does a dental plan cost?

    Below is a pricing chart for dental plans we offer. Cost of membership is based on how many members you include in your plan. (Monthly plans are also available.)

      Dental Plan Membership
    1 member $75.06 / year
    2 members $129.06 / year
    3+ members $172.26 / year
    One-time $20 non-refundable processing fee
    applied to initial payment

    Click here for more information for the plans we offer.

  • How long does it take to sign up?

    It takes about 5 minutes to become a member, either online or over the phone. We only need some basic information and payment to get your plan started.

  • Who can I include in my plan?

    Anyone living in your household can be included. You can include your parents or other family members if you are responsible for them.

Using Your Plan
  • When will I get a card?

    Careington 500 & POS:

    You can print the temporary ID immediately at the end of the online application process. You will receive your permanent ID cards in about 5 to 10 business days.

    Aetna Dental Access:

    You should receive your ID cards in about 5 to 10 business days.

  • How many times a year can I have my teeth cleaned?

    Unlimited! You can have your teeth cleaned as often as you wish.

  • How can I find a provider?
  • Can I use my discount dental plan with another Dental Plan?

    Yes (unless your plan is a PPO, HMO, or another discount plan).

    Just go to a participating provider, show your membership card, pay the discounted fees at the time of service and ask for a copy of your bill. Then, file the claim with your insurance company to be reimbursed by them. This reduces your out-of-pocket expenses and stretches your dollar so you reach your maximums more slowly.

    You may also use the discount plan for services not included by your plan. For example, many people have medical insurance, but do not have a dental or vision plan. Please remember that discount plans are not insurance and may include fee reductions on many services not included in traditional indemnity plans.

About Careington
  • How long has Careington been in business?

    Careington is one of the oldest and most prestigious dental plans in the country. In 1979, two doctors founded a member network that helped both companies and individuals. They amassed a fraternity of dentists who agreed to charge considerably lower fees to their counterpart patient members…and it worked!! Now over 8 million members like yourself enjoy the Careington Dental Plan nationwide.

    Click here to see more about Careington

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