After signing up for a 1Dental discount plan, your membership card will arrive in the mail in 7-10 business days. Still haven’t seen your card in the mail after 10-15 business days? Let us know!
If you’ve purchased the Careington Care 500 plan, you will be emailed a temporary ID number soon after your purchase. This temporary ID allows you to use the plan immediately!
When you visit an in-network dentist, give the office your temporary ID number and they will call us to verify your account (Note: the phone number is on your temporary ID). At that point, you’re all set to start saving on your dental work!
If you’ve signed up for the Dental Access plan (powered by the Aetna Dental Access Network), you’ll need to allow 7-10 business days for your membership cards to arrive in the mail before you can use your plan. Once the mail packet arrives, you’re all set to make an appointment with an in-network dentist.
What Will the Membership Card Look Like?
When you receive your mail packet, there will be some helpful information to read over about the dental, vision and other discounts included with your membership. Attached to the welcome letter are two membership cards. The membership card examples below are for the Careington Care 500 plan.
The cards will show the subscriber’s first and last name.
If you’ve signed up on a member+dependent plan, the membership cards will show the subscriber’s name and “dependent.”
A family plan’s card will show the subscriber’s name and “family.”
When dependents or family members visit the dentist, the office will call to verify their membership on the plan. It’s important to keep in mind that both plans we offer are administered by Careington International. Whether you’ve signed up for the Careington Care 500 or the Dental Access plan, the membership cards will show a Careington logo somewhere on the card.
The group ID signifies the type of membership plan you have.
All dental offices, regardless of the plan, will call Careington Member Services to verify your account.
Will I Have to Share the Membership Card With Other Members on the Plan?
The mail packet will include two membership cards by default. You can request additional cards for everyone subscribed to the account if there are more than two people. Email us at email@example.com if you need additional membership cards.
Keep in mind, only the subscriber’s first and last name will appear on the membership card. If you’ve signed up additional members, the card will show “subscriber’s name+dependent.” When a dependent on the account visits the dentist, the dental office will simply call to verify their subscription to the plan.
What Can I Do If I’ve Lost My Membership Card?
If you’ve lost your card, you can easily order a new one if the account is still active. Submit your request by email to firstname.lastname@example.org.
It’s helpful to include the subscriber’s name on the account and current mailing address in your email just so we know we’re sending the member cards to the right place. Once the request is submitted, allow 7-10 business days for those cards to arrive in the mail.
Will My Dentist Need a Copy of My Membership Card?
Normally, if the dental office needs a copy of your card, they make one at the office and keep it on file for you. The dental office calls to verify that your account is still active at each appointment.
If you use your Careington Care 500 dental plan before your membership cards arrive in the mail, make sure you give your dental office your permanent member ID card once you receive it in the mail. Your temporary ID and permanent ID are NOT the same.
If you receive your membership card before your dental appointment, it is not necessary to provide the dental office your temporary ID. And with the Dental Access plan, there is no temporary ID. You will need to wait 7-10 business days for your cards to arrive in the mail before visiting a dentist.
Are there any changes you think could be made to these cards to make them more helpful to you? Share your thoughts with us in the comment section below.