Frequently Asked Questions

How 1Dental Plans Work

Dentists in these networks have agreed ahead of time to give lower prices to members. In exchange, they can spend less time marketing their practice and more time caring for their patients. Think of your dental plan like a Costco membership. Your membership gets unlimited savings at any of the dentists nationwide who are part of your plan.

We frequently hear from members of both plans that their dental bills are cut roughly in half overall. You don't have to wait for any savings to take effect, and the total amount you can save is unlimited each year.

Exact savings depend on the plan and the work being done. Here are the key differences between the two plans we offer to help you choose what works best for you:

General Dentistry
Although both plans offer strong savings, Care 500 usually saves a bit more at the general dentist than Dental Access does. The official range for Care 500 is 20-60%, while the official range for Dental Access is 15-50%.

Specialist Work
Care 500 saves a flat 20%, while Dental Access savings may sometimes range from 15-50%.

See more details:

We confidently stand behind both plans, their savings, and their networks of dentists.

Yes! While dental savings plans and dental insurance plans typically cannot be used on the same dental visit, you can still own both plans and benefit from each.

Use your dental savings plan to supplement what your dental insurance won’t cover. Here are some examples:

During your insurance plan’s waiting period

After you’ve reached your annual maximum (most insurance plans will only cover $1,000-$1,500 a year)

On cosmetic work like dental implants or veneers

On specialty work like braces for adults

Have your dentist check both at each visit to see which saves you more on the work you’re having done

Find out more about using dental insurance and dental savings plans on our blog.

You could go to the dentist for a cleaning every day if you wanted to and get the same savings every time (though once every 6 months is fine for most people)! There are no limits with our plans.

It takes about 2 minutes to become a member, either online or over the phone. We only need some basic information and payment to get your plan started.

1. Find a dentist in the Care 500 network. We recommend this plan for emergencies because it can be used immediately.

See 5 dentists near you who accept the Careington Care 500 plan:

Dentists Near You

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2. Call the dentist, let them know you have an emergency, and schedule your appointment. You’ll want to make sure they can see you quickly.

3. Give the dentist your Care 500 temporary ID, which will display as soon as you finish joining. We will also email a copy to you.

4. Save on your emergency treatment
Here are prices near you for some common emergency treatments:

Common Emergency Treatment

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Anyone living in your household can be included. You can also include parents, college students, or other family members if you are financially responsible for them.

Care 500: Right now
You can use your plan right away with your temporary ID, which you’ll receive when you join (which takes about 2 minutes). You’ll also get a copy emailed to you.

You can use this ID at any of the plan’s tens of thousands of providers as soon as you have an appointment. Sometimes members join when they’re already in the dental office and use it at the same appointment!

Dental Access: Within about a week
You’ll get your card in the mail in about a week, but if you have an emergency, give us a call and we can help you get in sooner in many cases!

Click here to find a provider.

How to use our provider search engine:

1. Check the plan you wish to search first

2. Search by address, city or zip code.

3. Once results appear, you can sort them in the following ways:

A. Dentist name or dental practice name

B. Care 500 dentists, Dental Access dentists, or both at once

C. Dentist type (general or specialist)

D. Language (some dental offices are multilingual)

It’s very important to find a dentist near you who accepts the plan you choose. Only dentists within each network have agreed to give savings.

1. Make sure you’re using the correct plan name
When you call your dentist, rather than saying “1Dental,” ask if they take “Careington Care 500” or “Aetna Dental Access” (which they may refer to as “Aetna’s discount plan” or “Aetna’s savings plan”). If they ask what type of plan it is, call it a “dental savings plan” or “dental discount plan.”

2. Check both plans for your dentist
You can also search for your dentist on our site. Make sure to check both plans, Care 500 and Dental Access. Although Care 500 gets better savings on many procedures, Dental Access has a larger network of dentists.

3. Invite your dentist to join
If you can’t find your dentist on our site, and you call them and verify that they don’t accept either plan, you can invite them to join.

Absolutely. Just make sure the dentist takes your plan. You can use our provider search and also double-check with the receptionist when you call to make your appointment.

Between checking the information on our website and talking to your dentist, you can get a good idea of what you’ll pay. Dental Access provides estimates, while Care 500 gives exact prices of most procedures for your zip code.

Care 500
If you already have a list of the treatments you need, just look them up on the list of procedures and prices. Even if you haven’t been yet, you can still get a ballpark idea of what to expect.

Dental Access
You can view estimates online, but your dentist will have more exact pricing for your treatment.

It’s easy, fast, and free! 1Dental members sometimes need to switch between Care 500 and Dental Access when they move to a new area or wish to see a certain dentist. Just call, email, or chat with our customer care team to let them know you need to switch, which only takes 1-2 business days to take effect.

Our Customer Care team will be glad to help if you need to make changes to your plan: 800-372-7615

If you run into any issues with your plan, we’ll do everything we can to make it right. We can help you switch plans, find a dentist, or update members on your plan.

But if 1Dental just isn’t a good fit for you, we’ll give you a full plan refund within the first 30 days of signing up, minus your setup fee.

If you’re too far into your first year for a refund, you don’t have to renew for a second year. Your plan is set to renew automatically, but just let us know if you want to change this setting.

Our Customer Care team will be glad to help if you need to cancel or make changes to your plan: 800-372-7615

1Dental has been around since 1997. You can read our story here.

Careington, our partner company that administers the Care 500 and Aetna Dental Access networks, was founded in 1979 by two dentists. They wanted to create a better way to connect dentists with patients and provide everyone with access to more affordable dental care. Today, Careington networks serve over 15 million Americans.