Don’t love the plan in your first 30 days? Get your money back
Our goal is to provide dental plans that meet your long-term needs, including everything from dental emergencies to routine care. Most of the time, we get it right, but in the event that we don’t, you can cancel within 30 days and receive a full plan
refund, minus the setup fee.
For annual and multi-year plans: You’ll receive a full plan refund, minus the $20 setup fee.
For monthly plans: You’ll receive your first monthly payment back, minus the $30 setup fee.
Why do you have a setup fee? We don’t like these either, but it allows us to provide an affordable 30-day trial window for those who simply aren’t sure if the
plan will work for them. If the plan is a good fit, we want to reward members for loyalty — which is why we don’t charge extra renewal fees (like our competitors). The setup fee helps
us cover administration costs and continue to offer these plans at a low price.
Setup Fee Exceptions by State: In the event that you need a refund, these 3 states have different laws:
Arkansas: You will be refunded the cost of your plan plus the entire setup fee.
Maryland: You will be refunded the cost of your plan, and you will be refunded all but $5 of your setup fee.
Tennessee: You will be refunded the cost of your plan plus the entire setup fee.
Refunds After the First 30 Days We know that, sometimes, unusual circumstances happen that require you to cancel your plan after the first 30 days. Often, we are
able to switch members to another plan that works better for them for free. In other cases, members finish out their year and simply don’t renew. However, there are a few exceptions.
If you live in Florida, North Dakota, or Oklahoma, you will receive a prorated refund for the remainder of your plan.
If a plan member passes away
If your membership is terminated by 1Dental.com or Careington
Other circumstances will be considered on a case-by-case basis. Please call our Customer Care team at 855-329-6305 if you would like to cancel
after the first 30 days.